A family run business with over 20 years experience in the provision of high quality personalised care...

Statement From Forest Place Nursing Home

• First and foremost, the management and staff of Abbey Total Care Group would like to express their sympathies and send condolences to the family and friends of Ruby Wilson, a much-loved resident of our Forest Place Nursing Home.

• Ruby died following a tragic incident at the home on Wednesday 29th November.

• All our staff, especially those directly involved with the day-to-day care of Ruby, have been deeply affected by her death and this tragic loss. All those who knew this special lady will miss her greatly.

• The incident occurred shortly before 1.20 p.m. on Wednesday, 29th November 2017. Our staff acted swiftly and in line with proper procedure in responding to this incident and by calling the emergency services. Measures were immediately put in place to safeguard all the other residents within the home and no residents witnessed the incident.

• Essex Police have handled their initial inquiries in a very thoughtful and sensitive way, which has minimised the disruption of care delivery to the other residents within the home. We will continue to support the Police by co-operating with their investigation in any way we can. Once complete, we will also liaise with Adult Safeguarding and the Quality Care Commission (CQC) whilst undertaking our own internal review into the circumstance of this incident.

• This has been a traumatic experience for us all at Forest Place Nursing Home. We are working to support all of our staff, and in conjunction with Essex County Council, counselling has been arranged for any resident, family member or any staff member who wants this service. The home is also grateful to St John's Church, Buckhurst Hill, for all of its support.

• We have also arranged a special relatives meeting for next week Thursday 5th December at Forest Place Nursing Home, which will be attended by representatives of the West Essex Clinical Commissioning Group.

• As you will appreciate, this is an on-going police investigation and we cannot comment any further on this tragic incident at this time. 

Jay Patel
Managing Director
Abbey Total Care Group Limited

 

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